Terms of Service and Conditions of Use
Introduction
Thank you for visiting the website of Testbusters Imat Prep School (hereinafter “the Website”).
This Website is owned, operated and maintained by Testbusters S.r.l. (hereinafter “Testbusters”; “the Company”; “us” / “our” / “we”).”
1.AGREEMENT
These are the terms and conditions (hereinafter “the Terms”) governing the use of this Website and the agreement that operates between the Company and the users. These Terms set out the rights and obligations of all users (hereinafter “you” / “your”) and those of the Company in relation to the goods and services offered by us through this Website.
By registering on this Website or placing an order through it, you agree to be bound by these Terms: please read them carefully before accessing or using the Website.
2.AMENDMENTS
Testbusters reserves the right to update, change or replace any part of these Terms of Service by posting updates or changes on this page. It is your responsibility to check this page for such changes. Your continued use of or access to the Website following the posting of any changes implies your agreement to be bound by the new Terms. If you do not wish to accept the new Terms, you should not continue to use the Website. The new Terms will only apply to orders that have not been confirmed prior to the effective date of these changes.3.REGISTRATION, SECURITY AND ACCOUNT CANCELLATION
When registering to the Website, you undertake to provide correct and accurate email, postal and/or other contact details and acknowledge that we may use these details to contact you in the event that this should prove necessary. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. Testbusters will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. Registered users can request deletion of their account at any time by filling out our contact form on this Website or by contacting us directly.4.ORDERS
These Terms shall govern any order placed on the Site for the supply of goods and services. All information on the products available for sale is detailed on the Site within the respective sections. Any orders placed by you will be treated as a valid offer to purchase the goods or services from us. Therefore, all orders are subject to acceptance by us, and we will express such acceptance by sending you an email that confirms receipt of your order (hereinafter “the Order Confirmation Email”). The conclusion of a contract between you and us will take place when we send the Order Confirmation Email. If you are new to the Website, you will be required to register as a customer to purchase any IMAT Prep School Product. To place an order, you must follow the online purchasing procedure. After doing so, you will receive the Order Confirmation Email. The Order Confirmation Email will include an Order Number that must be specified in all documents and correspondence in connection with the order. The Order Confirmation Email will include the data you entered during the registration procedure: you undertake to check the accuracy of the data and to promptly communicate any corrections. You can check your order by accessing your personal area.5.PRICE AND PAYMENT
The prices of the products are displayed on the Site in Euros.
For each product you order, you agree to pay the price displayed on the Website as of the time you submitted your order. We reserve the right to change prices at any time without notice to you; however, the changes will not affect the orders for which we have sent an Order Confirmation.
All prices shown on the Website are inclusive of Italian VAT (only where applicable) at the current rates.
Payment can be made by credit or debit card or via your PayPal account. You may incur additional charges for the use of debit or credit cards from your provider, and such charges are in addition to the advertised price.
Payment will be debited and cleared from your account before the dispatch of the good or provision of the service.
You can download your invoices from your personal area.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Site.
If you have problems paying for our products, please contact us by filling out our contact form on this Website.
6.COURSES
All courses are taught in English and will be held online. Tesbusters will ensure that each course is delivered in all material respects as described on the Website. However, Testbusters shall be entitled to make variations to the content and delivery of any course where those variations do not alter the course materially. In any case, the ratio of the cost to the hours of lesson will remain unchanged. Online courses require registration on WeSchool IT. Prior to the start of classes, students will be sent an email with information on how to register on WeSchool IT. Minimum technical and software requirements for WeSchool IT are: a Windows or Mac computer, a tablet or a smartphone equipped with internet connection, a browser with HTML5 support, cookies activation and javascript. If you access the platform via smartphone or tablet, you will need to download the WeSchool App (available for iOS and Android devices). Testbusters may not be held liable for any service outage of the platforms used for online lessons such as, for example, WeSchool and Zoom. We will provide online access to the recording of the lessons. Recording of the lessons and any other multimedia material that may be provided to you will be accessible online until the date of the first IMAT test following the purchase and will not be available for download. We will contact you by email for information about the course: it is your responsibility to check your email for such information. If you purchased a course and intend to expand it by purchasing the Complete Course or by adding Personal Coaching, please contact us. If the product you intend to add is available, it will be sufficient for you to pay the difference between the price of the package you wish to purchase and the price you paid for the course originally purchased; for such operations we charge an administration fee of € 45.7.PERSONAL COACHING
After purchasing the Personal Coaching Service, you will receive an email illustrating the activation procedure that you will need to follow. Once the activation procedure is complete, you will be assigned a personal Tutor. you and your Tutor will schedule together dates and times of your virtual meetings. If you are unable to attend a scheduled meeting, you are required to notify at least two days in advance. In this case, you and your Tutor will fix another appointment. If you do not notify your Tutor within the prescribed period, you may lose the payment for the meeting.8. DIGITAL SERVICES
Unless stated otherwise, digital services such as the Question Bank and the Test Simulator will be accessible until the date of the first IMAT test following the purchase. The provision of one or more digital services may be temporarily suspended for such periods of time as are necessary to carry out maintenance and updating of the Website. No refund or credit will be provided in the event of an interruption of digital services not exceeding three consecutive working days or eight days per quarter. In the event of a complete interruption of the service lasting longer than three consecutive working days or eight days per quarter, the service shall be extended by a period equal to the overall duration of the interruption. Testbusters may not be held liable for any interruption of the digital services if and to the extent that such interruption is due to force majeure. Minimum technical and software requirements for the digital service are: a Windows or Mac computer, a tablet or a smartphone equipped with internet connection, a browser with HTML5 support (IE 10+, Firefox 22+, Chrome 20+, Safari 6+, Opera 12.10+), cookies activation and javascript.9.CANCELLATION AND REFUND
- Cancellation within the 14 days cancellation period
If you purchase one of our courses, you may cancel the contract within 14 days after receiving your Order Confirmation Email without giving any reason. To exercise this right, you must inform us of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or an email). You may use the model refund form in the “Orders” section of our contact form, but this is not compulsory; if you choose this option, you will receive a confirmation of the cancellation by email.
To meet the cancellation deadline, it is sufficient for you to send your cancellation statement before the cancellation period has expired.
If you cancel the contract within the 14 day cancellation period, Testbusters will reimburse you all payments received from you in respect of the relevant course.
Testbusters will make the repayment without undue delay, and not later than 14 days after it is informed about your decision to cancel the contract. Where possible, and unless you request otherwise, Tesbusters will make the repayment to the same payment method you used to purchase the product. In any case, you will not have to incur any cost as a consequence of this reimbursement.
If you submit your Order on a date that implies the course start date will occur during the cancellation period, you acknowledge that you are expressly requesting access to the course to begin during the cancellation period. If you subsequently cancel the contract, you shall be liable to pay an amount which is proportionate to the services that we have performed in providing the relevant course up until you have informed us of your desire to cancel the contract. Your cancellation right will be lost if you fully attend the relevant course during the 14 days cancellation period.
Cancellation right for the Personal Coaching service is governed by the same rules as the courses.
Please note that there is no cancellation right for digital services (such as, for example, the Question Bank and the Test Simulator). Simultaneously with the conclusion of the contract (i.e. when we send you the Order Confirmation Email), you will receive the authentication credentials that allow full access to the digital services purchased. By purchasing a digital service, you agree to the immediate provision of the service with the acceptance that this circumstance precludes any right of cancellation.
If you purchase a course together with a digital service and request cancellation within the 14 days cancellation period, we shall only reimburse the price of the course. - Cancellation after the 14 day cancellation period
Cancellations made 20 days or more in advance of the course start date will receive a 100% refund of the price of the course, as indicated on the invoice.
Digital services are nonrefundable: if you purchase a course together with a digital service and request cancellation within the prescribed period, we shall only reimburse the price of the course. - Postponement or cancellation of the IMAT Test
No refund is due in the event of a postponement or cancellation of the IMAT test. If the cancellation period (14 days from the Order Confirmation Email, or 20 days prior to the course start date) has not expired, you can exercise your right to cancel. - Cancellation by us
Testbusters reserves the right to cancel a course at least 15 days prior to the course start date due to insufficient enrollment, organizational reasons, or other unforeseen circumstances. Should a course be canceled for these reasons, you will receive a complete refund of the fees paid for the canceled course. Claims for further liabilities or damages are excluded. If you purchased the canceled course together with a digital service, we shall only reimburse the price of the course.
10.LIMITATION OF LIABILITY
Although the utmost care is taken in defining and updating the programs and the learning tools so that they are as effective as possible, we cannot guarantee that you will gain admission into any particular university. We meticulously develop our learning material, but cannot accept liability for any errors or omissions therein. Please inform us of any inaccuracies so we can make the necessary corrections. We disclaim all liabilities in connection with the incompatibility of the Website with any of your equipment, software or telecommunications links.11.FORCE MAJEURE
We will not be liable or responsible for any failure to perform, or delay in the performance of any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
– strikes, lock-outs, picketing, boycotts, or other industrial action;
– civil commotion, revolution, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
– fire, explosion, power surge or failure, storm, flood, earthquake, subsidence, epidemic or other natural disasters;
– impossibility of the use of public or private telecommunications networks; energy shortages;
– acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12.CONTACT US
If you have any questions, comments or enquiries about these Terms or a Testbusters Imat Prep School product, please contact us.
13.INTELLECTUAL PROPERTY
The copyright and all other intellectual property rights in all Testbusters materials shall remain the sole and exclusive property of Testbusters and its licensors. Please note that the products purchased on the Site are for private and domestic use only and are not for resale. You undertake that you will not copy or permit the copying of Testbusters materials or distribute any of these materials via internet or intranet, or disclose or permit the disclosure or sell or hire the same to third parties. Testbusters agrees to grant to you a non-exclusive royalty-free licence to use the relevant materials for the purposes of your study in relation to the product you are booked on but not for commercial purposes. The content made available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, is protected by copyright, trademarks and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with Testbusters or its licensors. you may not modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.14.PRIVACY
When you register on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy and with the Data Protection rules.